Performance Improvement

Performance Improvement ChartPerformance improvement is the concept of measuring the output of a particular process or procedure, then modifying the process or procedure to improve – to increase the output or effectiveness, to increase the efficiency or speed – the process or procedure.

“Measure what can be measured, and make measurable what cannot be measured.” – Galileo Galilei

ATSC understands that what gets measured also gets improved. That’s why we focus first on establishing measurements that reflect the user experience. We collect data to establish a performance baseline. We compare our performance to industry standards and use it to identify areas for improvement. Over time we begin to compare our current to our own prior performance to determine what went right and where we can improve.